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When do my customers receive emails about their order?

Once an order is finalized, your customer will receive a confirmation email with the receipt. For digital download, an email with the rece...

Written by Braden Boothby
Updated over 3 weeks ago


Once an order is finalized, your customer will receive a confirmation email with the receipt. For digital download, an email with the receipt is sent immediately, then shortly after the downloadable file. If a physical good is shipped with Universe shipping, a confirmation email with the tracking information is sent after the product has shipped.

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