Commerce & Payments
Everything you need to start selling online: add products, take payments, and manage orders right from your phone.
By Braden1 author93 articles
- How to add Goaffpro to your websiteGoaffpro is a a complete affiliate and influencer marketing solution. With Goaffpro you can start your own affiliate marketing program in ...
- Can I accept PayPal for my products?Yes! The PayPal block provides a way to accept payments via PayPal on your e-commerce website built with Universe! Using the PayPal block ...
- Can I accept payments from international customers?While the Universe Sell Block currently only allows for merchants based in the United States it is possible to accept payments from intern...
- How to sell as an International MerchantThe Universe Sell Block currently only allows for merchants based in the United States. To sell on your website outside of the United Stat...
- When do my customers receive emails about their order?Once an order is finalized, your customer will receive a confirmation email with the receipt. For digital download, an email with the rece...
- Sell Block: Best Practices for Your Online StoreThe Sell Block lets you take your site to the next level and sell your products. Here's how to make the most of it. When you use the Sell ...
- Can I set a minimum order price or product quantity?Not at the moment. There currently isn't a way to set a "minimum order price" or "minimum product quantity" when a customer is checking o...
- I Made An Error On My Order. How Can I Fix It?Reach out to the merchant via email. As a customer, if you made an error when purchasing an item from someone's site, you can directly re...
- How can I accept Apple Pay for my products?Where does Apple Pay work? The Sell Block allows you to accept payments everywhere online. If your device supports Apple Pay and it's enab...
- Create a Store and Sell Products With the Sell BlockThe Sell Block is an easy-to-use and all-in-one solution to take Apple Pay and credit card payments directly through your site on Universe...
- How do I get my money? Where does my money go?Get your money deposited to your bank account Any payment you receive is held by our payment processor and then is cashed out to you autom...
- Are there Transaction Fees when using Universe Commerce Tools?Yes, Universe like all majority e-commerce platforms is required to charge some level of fees for each order. Universe has some of the low...
- How does Apple Pay work?Apple Pay is the easiest and most secure way to take payments through your site. Universe automatically presents your customers with an ...
- Can I accept Google Pay using the Sell Block?Google Pay is not currently supported for accepting payments on your Univer.se site. ⭐️If this is a feature you would like to see in the...
- Should I Choose Personal or Business when Setting Up the Sell Block?If you have a legal business entity or are planning on setting one up you should choose business. Apply for an EIN online at irs.gov If y...
- How do I create a new product?Create new products to display on your site! The Sell Block on Universe allows you to add products and accept payments right on your site ...
- How to Collect a Phone Number on OrdersHave your customers add their phone number to their order In addition to collecting a customer's address and email for an item, you can...
- How do my customers leave an order note?Whenever a customer places an order on your website, you can enable a field where they can leave a note. This optional field can contain a...
- What is the quantity picker and how is it used?The quantity picker allows your customers to purchase multiple of the same item at once. All products created using the Sell Block...
- How To Add Product Variations on the Sell BlockOffering your customers options or variations on the products you sell is easy with Universe. Universe allows you to offer products in dif...
- How To Manage Your Product InventoryKeep track of your items so you don't sell more than you have! When using the Sell Block and variations, you can also keep track of your i...
- What can I sell with the Sell Block?What can you sell? Almost anything! ℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgradi...
- What is Stripe?Stripe is our payout processor used by millions of companies around the world, such as Amazon and Google. All commerce transactions, dispu...
- Will I receive a 1099-K Form?Qualifying merchants will receiving a 1099-K Form (issued by our payment processor, Stripe) via email at the end of the calendar year. The...
- Can I change my Individual merchant account to a Business account?When signing up as a merchant on Universe, you are prompted to sign up as an Individual or a Business. If you initially sign up as an In...
- How do I get notifications for my new orders?You will receive an email notification and can receive push notifications. If you are a Merchant utilizing our Sell Block, you will recei...
- Why am I unable to edit bank account details?Only site owners are able to edit banking details If you're unable to edit the banking information of a website, it is likely that you're ...
- How To See What A Customer Orderedℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgrading. How to see what a customer order...
- I Didn't Receive My Payout. How Do I Fix This Error?If your bank account fails to receive a payout, you'll need to add another bank account. Unfortunately, a payout might fail when transferr...
- What do receipts look like?Whenever an order is placed on your ecommerce website using the Sell Block, you'll receive an email alerting you that you made a sale, and...
- How To Contact Your CustomersWhen customers pay you, we require them to provide an email address during the transaction. If your customer is paying with Apple Pay, the...
- How To Keep Track of Completed PurchasesTo help you manage your payments, we've added the ability to fulfill your payments once the transaction with your customer is completed. T...
- How do my customers contact me?When a customer completes a purchase, they will automatically receive an email receipt that provides them with the option to contact you d...
- How To Add or Change the Bank Account You Receive Payouts Toℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgrading. You can easily make changes to yo...
- Do I need to collect sales tax?As a seller on Universe, you are solely responsible and liable for determining whether taxes apply to the products you are selling. Busine...
- How do I issue a refund to my customer?As a seller, you can issue a refund right from the app. ℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to lear...
- Can I customize the email receipt my customers receive?No, it is not currently possible to customize the receipt sent to your customer after they complete payment. 🌟If this is a feature you’d l...
- How To View Your Account Balanceℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgrading. To view your account balance on i...
- How To See Your PayoutsView all of your payouts that are getting sent to your bank The Payout History section of the app will allow you to view all pending and p...
- How to Change the Merchant Email AddressYour Merchant email address is the email address collected when creating the Merchant account for your site. We use your merchant email ad...
- How To See Your Transaction Historyℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgrading. Keeping track of your existing a...
- How do purchases form a Univer.se site appear on customer card statements?Since transactions are being processed by Univer.se at this time, transactions will show up as UNIVERSE or UV on your bank statement.
- When do I Get my Payout from my Sales?All money is held on a rolling basis to cover purchases At the moment, all money is held on a rolling basis to cover fraudulent purchases ...
- How do I Export my Sell Block Orders?Generate a CSV containing all of your Sell Block orders ℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to lear...
- If I were to order multiple of the same item, can each item have a different note?You can add different product notes for multiple of the same item If a product on a Universe website supports product notes, you'll see th...
- Can individual items be shipped/delivered to a seperate address/email?Not at this time At this time, all orders under the same transaction/shopping cart must be delivered to the same email/address. If you'd l...
- Can I add multiple of the same item with different quantities to an order?Ex: 1 small shirt, 3 medium, 2 large. Yes! You can do this! Whenever the merchant goes to view the order in the app, they'll easily be abl...
- Is there a way to fully clear out a cart, or do you have to individually remove each item?At the moment, you must individually remove each item. There isn't currently a way to remove every single item from a shopping cart at one...
- If I choose to not add an item to my cart and check it out individually, will the other items remain in my cart after checking out?Yes! You can have all of your items in a cart and still perform separate individual transactions. Placing a separate transaction for an in...
- Is there a maximum number that can be added to the Cart using the Sell Block?There is no limit to the number of items that can be placed in the cart if you are selling with the Sell Block! ℹ️ Note: Commerce Tools r...
- What happens if there is a combination of physical and digital products in a cart?They'll be combined on the receipt, but delivered separately. Whenever a customer places multiple products in their cart of varying types...
- Does the shopping cart state stay even after closing the browser or will I lose the items in my cart?All items remain in your cart, even after closing your browser. All items remain in your shopping cart even after you close your browser. ...
- Can I Add A Cart To My Site?Yes, all sites have a shopping cart! All sites on Universe now include a shopping cart when using the Sell Block or Download Block! The c...
- What does the Shopping Cart look like on my site?When items are in the cart, a shopping cart icon will appear in the top right. Items can be added to a shopping cart whenever they're sele...
- Can I edit the items in my cart after adding them?Yes! You can edit your cart up until checkout. After items have been placed in your shopping cart on a Universe website, you can fully edi...
- How do order notes appear with multiple items?Products will have separate notes if they are added individually to the cart. Whenever an item is added to a shopping cart that requires a...
- How and When am I charged for a shipping label?When an order comes in on your site, you can conveniently purchase a shipping label using Universe Shipping. The label cost is displayed b...
- How do I add a free shipping rate?The free shipping rate is selected by default within Universe Shipping. However, if you would like to switch from a standard shipping rate...
- How do I edit a standard shipping rate?Want to change your standard shipping rate after you created it? No problem! You can return to the Shipping screen in the commerce tab to ...
- How do I add a standard shipping rate?Standard shipping rates allow you to apply a flat-rate shipping fee to all sales made with the Sell Block on your Universe site! To add a...
- How do I change the return address on a shipping label?Edit the send from and return address of a package Before you're able to generate a shipping label using Universe Shipping, you're require...
- What do I do if I haven't received an order I placed from a Univer.se Site?If you haven't received your order yet, first check your email and junk folder to see if there's an email from [email protected] containin...
- What should I use to print a Universe Shipping label?All Universe Shipping labels can be printed on standard 8.5x5.5 postage labels. If you don't have any on hand, we also recommend printin...
- Can I charge for shipping separately?We do not support automatic shipping costs, but you can easily charge for shipping on your site! There is no way to automatically calculat...
- Can I generate multiple shipping labels for one order?If this is something of interest to you, please let us know! At the moment, there is no way to generate more than one shipping label for a...
- How to Create a Shipping LabelAfter an order has been placed on your website, you now have the ability to manage everything shipping related. You can instantly create a...
- How do I find my tracking number?Locate the tracking number for an order as a merchant or customer After an item is purchased on a Universe site, merchants are given the o...
- How do I collect shipping information?Gather an address from your customer to ship their product You can only use Universe Shipping if you collect the shipping address during t...
- How To See Your Customer's Shipping informationView your customer's shipping information by tapping on the order details! ℹ️ Note: Commerce Tools require a subscription to a paid plan...
- How much do I charge for shipping?We recommend estimating your average shipping cost and either including the cost in your sale price or adding it as a standard shipping ra...
- Which shipping option should I choose?Select the best shipping option for your products When deciding to use Universe Shipping, you are presented with options from the United S...
- What countries are supported by the PayPal block?The PayPal Block supports every country and territory where Paypal allows. Your website can accept PayPal transactions in more than 200 co...
- How do I manage disputes and chargebacks from the PayPal block?All disputes or chargebacks from the PayPal Block must be viewed and managed in your PayPal Account dashboard at PayPal.com. PayPal is the...
- What happens when someone pays through the PayPal block?When someone pays you through the PayPal block your money will be available in your PayPal account after any PayPal related holds or fees....
- Accept Payments with the PayPal BlockThe Paypal Block makes it easy to use your existing Paypal account to sell directly on your website. With the Paypal Block you can sell in...
- How do I edit a discount code?Need to update a discount code you have already created? No problem, you can now change the details of an existing discount code. ℹ️ Note...
- How do I create a Discount Code?Sellers can now offer promotional discounts to their customers! ℹ️ Note: Commerce Tools require a subscription to a paid plan. Click ...
- How do I see discount codes I created?ℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgrading. To See All Discount Codes: Tap ...
- How do I deactivate a discount code?You can deactivate a discount code to stop offering it for some time but still have the option to use it again! To deactivate a discount ...
- How do I reactivate a discount code?Deactivating and reactivating a discount code is an easy way to flip a discount on and off! 💵Pro Feature To Reactivate a Discount Cod...
- How do I delete a discount code?You will need to deactivate a discount code before you can delete it. Check out this article if you need help deactivating a discount code...
- How do I see if an order had a discount?All discount codes used on a purchase will show under the order details! 💵Pro Feature How to find Order Details: Begin by tapping on th...
Disputed Charges
How Universe works with you to resolve your dispute, and what part you play in the dispute process.
- Dispute processOnline commerce has made it easier for businesses to reach wider markets with lower overheads than ever before. Disputes are a part of the...
- What does each dispute status mean?A full breakdown of each dispute status is visible in the app Whenever you are viewing your disputes in the app, they can display one of f...
- How do I locate all of my disputes?Locate all of your disputes in the app From the Payments screen, you can view all of your past and present disputes if there are any attac...
- I received a notification about a dispute. What does this mean?Whenever a dispute is created against a payment on your site, you'll receive an email and push notification Whenever you're selling on an ...
- Ensuring Your Evidence is Strong Enough To Win a DisputeHow can you ensure your evidence is strong enough to win a dispute? Keep records of all your communications with your buyers: Emails, In...
- Best Practices to Avoid Receiving DisputesBest Practice #1: Communicate. Communicate. Communicate. No matter the type of product or service you are providing, make sure you commun...
- What if my account is negative after losing a dispute? If your account becomes negative at any time with Universe, we will continue to attempt to recoup the money from your account by enabling ...
- What happens after I submit proof for a dispute? Once you submit evidence supporting your sale in the Universe app, the evidence is automatically submitted to the cardholder's bank for re...
- I received a dispute notice. How can I submit evidence?Please submit all evidence by the due date, or you will lose the dispute. When a dispute is created, you will receive a confidential email...
- What is a Dispute?What is a Dispute? If you accept debit and credit card payments, you’ll likely have to deal with chargebacks, disputes, or inquiries. A di...