How can you ensure your evidence is strong enough to win a dispute?
Keep records of all your communications with your buyers: Emails, Instagram DMs, Facebook Messages. Avoid using services like Snapchat, where records are not retained.
Make sure to send your buyers shipping information or confirmation of digital delivery and keep a record of shipping/tracking information.
Take photos of physical products before mailing or delivering the item.
When shipping, consider using proof delivery/signature required.
If you have a “No Return” Policy, make sure it’s highlighted on your site so customers are aware.