Disputed Charges
How Universe works with you to resolve your dispute, and what part you play in the dispute process.
By Braden1 author10 articles
Dispute processOnline commerce has made it easier for businesses to reach wider markets with lower overheads than ever before. Disputes are a part of the...
What does each dispute status mean?A full breakdown of each dispute status is visible in the app
Whenever you are viewing your disputes in the app, they can display one of f...
How do I locate all of my disputes?Locate all of your disputes in the app
From the Payments screen, you can view all of your past and present disputes if there are any attac...
I received a notification about a dispute. What does this mean?Whenever a dispute is created against a payment on your site, you'll receive an email and push notification
Whenever you're selling on an ...
Ensuring Your Evidence is Strong Enough To Win a DisputeHow can you ensure your evidence is strong enough to win a dispute?
Keep records of all your communications with your buyers: Emails, In...
Best Practices to Avoid Receiving DisputesBest Practice #1: Communicate. Communicate. Communicate.
No matter the type of product or service you are providing, make sure you commun...
What if my account is negative after losing a dispute? If your account becomes negative at any time with Universe, we will continue to attempt to recoup the money from your account by enabling ...
What happens after I submit proof for a dispute? Once you submit evidence supporting your sale in the Universe app, the evidence is automatically submitted to the cardholder's bank for re...
I received a dispute notice. How can I submit evidence?Please submit all evidence by the due date, or you will lose the dispute.
When a dispute is created, you will receive a confidential email...
What is a Dispute?What is a Dispute? If you accept debit and credit card payments, you’ll likely have to deal with chargebacks, disputes, or inquiries. A di...