Managing Merchant Account
By Braden1 author22 articles
- What is Stripe?Stripe is our payout processor used by millions of companies around the world, such as Amazon and Google. All commerce transactions, dispu...
- Will I receive a 1099-K Form?Qualifying merchants will receiving a 1099-K Form (issued by our payment processor, Stripe) via email at the end of the calendar year. The...
- Can I change my Individual merchant account to a Business account?When signing up as a merchant on Universe, you are prompted to sign up as an Individual or a Business. If you initially sign up as an In...
- How do I get notifications for my new orders?You will receive an email notification and can receive push notifications. If you are a Merchant utilizing our Sell Block, you will recei...
- Why am I unable to edit bank account details?Only site owners are able to edit banking details If you're unable to edit the banking information of a website, it is likely that you're ...
- How To See What A Customer Orderedℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgrading. How to see what a customer order...
- I Didn't Receive My Payout. How Do I Fix This Error?If your bank account fails to receive a payout, you'll need to add another bank account. Unfortunately, a payout might fail when transferr...
- What do receipts look like?Whenever an order is placed on your ecommerce website using the Sell Block, you'll receive an email alerting you that you made a sale, and...
- How To Contact Your CustomersWhen customers pay you, we require them to provide an email address during the transaction. If your customer is paying with Apple Pay, the...
- How To Keep Track of Completed PurchasesTo help you manage your payments, we've added the ability to fulfill your payments once the transaction with your customer is completed. T...
- How do my customers contact me?When a customer completes a purchase, they will automatically receive an email receipt that provides them with the option to contact you d...
- How To Add or Change the Bank Account You Receive Payouts Toℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgrading. You can easily make changes to yo...
- Do I need to collect sales tax?As a seller on Universe, you are solely responsible and liable for determining whether taxes apply to the products you are selling. Busine...
- How do I issue a refund to my customer?As a seller, you can issue a refund right from the app. ℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to lear...
- Can I customize the email receipt my customers receive?No, it is not currently possible to customize the receipt sent to your customer after they complete payment. 🌟If this is a feature you’d l...
- How To View Your Account Balanceℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgrading. To view your account balance on i...
- How To See Your PayoutsView all of your payouts that are getting sent to your bank The Payout History section of the app will allow you to view all pending and p...
- How to Change the Merchant Email AddressYour Merchant email address is the email address collected when creating the Merchant account for your site. We use your merchant email ad...
- How To See Your Transaction Historyℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to learn more about upgrading. Keeping track of your existing a...
- How do purchases form a Univer.se site appear on customer card statements?Since transactions are being processed by Univer.se at this time, transactions will show up as UNIVERSE or UV on your bank statement.
- When do I Get my Payout from my Sales?All money is held on a rolling basis to cover purchases At the moment, all money is held on a rolling basis to cover fraudulent purchases ...
- How do I Export my Sell Block Orders?Generate a CSV containing all of your Sell Block orders ℹ️ Note: Commerce Tools require a subscription to a paid plan. Click here to lear...