Universe

When an order comes in on your site, you can conveniently purchase a shipping label using Universe Shipping. The label cost is displayed b...

How and When am I charged for a shipping label?

The free shipping rate is selected by default within Universe Shipping. However, if you would like to switch from a standard shipping rate...

How do I add a free shipping rate?

Want to change your standard shipping rate after you created it? No problem! You can return to the Shipping screen in the commerce tab to ...

How do I edit a standard shipping rate?

Standard shipping rates allow you to apply a flat-rate shipping fee to all sales made with the Sell Block on your Universe site! 
To add a...

How do I add a standard shipping rate?

Edit the send from and return address of a package
Before you're able to generate a shipping label using Universe Shipping, you're require...

How do I change the return address on a shipping label?

If you haven't received your order yet, first check your email and junk folder to see if there's an email from noreply@univer.se containin...

What do I do if I haven't received an order I placed from a Univer.se Site?

All Universe Shipping labels can be printed on standard 8.5x5.5 postage labels.
 
If you don't have any on hand, we also recommend printin...

What should I use to print a Universe Shipping label?

We do not support automatic shipping costs, but you can easily charge for shipping on your site!
There is no way to automatically calculat...

Can I charge for shipping separately?

If this is something of interest to you, please let us know!
At the moment, there is no way to generate more than one shipping label for a...

Can I generate multiple shipping labels for one order?

After an order has been placed on your website, you now have the ability to manage everything shipping related. You can instantly create a...

How to Create a Shipping Label

Locate the tracking number for an order as a merchant or customer
After an item is purchased on a Universe site, merchants are given the o...

How do I find my tracking number?

Gather an address from your customer to ship their product
You can only use Universe Shipping if you collect the shipping address during t...

How do I collect shipping information?

View your customer's shipping information by tapping on the order details! 

ℹ️ Note: Commerce Tools require a subscription to a paid plan...

How To See Your Customer's Shipping information

We recommend estimating your average shipping cost and either including the cost in your sale price or adding it as a standard shipping ra...

How much do I charge for shipping?

Select the best shipping option for your products
When deciding to use Universe Shipping, you are presented with options from the United S...

Which shipping option should I choose?

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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