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Why Are My Photos & Videos Not Showing In The App?

You'll need to make sure the app can access your photos Since the introduction of iOS and iPadOS 14, you're required to grant apps more p...

Written by Braden Boothby
Updated over 3 weeks ago

You'll need to make sure the app can access your photos

Since the introduction of iOS and iPadOS 14, you're required to grant apps more permission to access your photos and videos. If you don't grant Universe access to all media, you may run into some issues when using the Photo or Video Blocks.

If these blocks are showing no images or videos inside of them, make sure the app has permission to view these files.

To grant Universe access:

  • Open the Settings app on your device.

  • Scroll down until you see Universe.

  • Tap Universe.

  • Tap Photos

  • Tap All Photos

  • Relaunch Universe to see the changes.


To enable photo access on macOS:

  • On your Mac device, choose the Apple menu ๏ฃฟ and select System Preferences

  • From System Preferences, click Security & Privacy

  • Click Privacy

  • Select Photos

  • Select the checkbox next to Universe to allow it Full Access to Photos

๐ŸŒŸ If you have any questions about this process, feel free to reach out to us by sending a message in the app.

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