Troubleshoot
Learn to identify and fix common issues on your own. If you need additional help you can email us at [email protected].
By Braden1 author20 articles
- Error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1202.)If you see the error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1202.) this means Apple is not able to establis...
- Unable to connect to Universe ServersIf you see an error connecting to Universe and your internet connection is working, there is likely a problem with the connection between ...
- Error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1003.)If you see the error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1003.) this means your Apple device is having t...
- Error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1009.)If you see the error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1009.) this means your Apple device has disconn...
- Error: Root Configuration Error - External Domain SetupWhat does this error mean, and how do I fix it? GoDaddy and other domain hosts do not allow you to change the root domain configuration fo...
- Error: com.apple.AuthenticationServices.Authorization Error Code 1000This error may occur if something went wrong when authenticating using Sign in with Apple Error Code 1000 for Sign in with Apple refers to...
- Error: Error Publishing Site: Unknown or invalid refresh token.What does this error mean, and how do I fix it? If you're getting this message, it means that there may have been an authentication error ...
- Error: The certificate for this server is invalidIf you see an error mentioning an invalid certificate while using the Universe App this means Apple is not able to establish a secure conn...
- Error: Error Publishing Site: No error or credentialsWhat does this error mean, and how do I fix it? If you're getting this message, it is signaling that there may be an issue with your curre...
- Error: Unable to find record with IDWhat does this error mean, and how do I fix it? If you're getting this message, it means that there was an error initially saving the page...
- I'm getting a CloudKit error. What does this mean and how do I fix it?Updating the app should help! Universe 3.38.0 was the first version of the app that doesn't reply on Apple's CloudKit as a backend ser...
- Why Are My Photos & Videos Not Showing In The App?You'll need to make sure the app can access your photos Since the introduction of iOS and iPadOS 14, you're required to grant apps more p...
- I'm Experiencing Issues With the Universe AppLet’s get you back to creating! In general, we always recommend: Trying again! It could be a temporary hiccup. Checking that your device ...
- Why is Universe blocked by my firewall or antivirus software?Unfortunately Avast has wrongly identified Univer.se as an unsafe website. We have been in contact with Avast and it is because our domain...
- Why aren't the buttons on my site working after using Block Layering?With Block Layering, you are able to place any block on top of another to create unique and expressive compositions. However, it is impo...
- Some elements of my site are not working after Block Layering. Why?Troubleshooting for if you're unable to use some site elements (such as buttons) after Block Layering If you are using Block Layering on y...
- I Can't Access My Website Through the Universe AppSorry about the issue you’re experiencing. There may be a number of issues going on if you are unable to access your website through the a...
- I Accidentally Deleted My SiteWhenever a site is deleted, we're able to restore your custom domain and Universe subscription for you and attach it to a different site i...
- My Site Isn't Loading in the BrowserThis can be due to a number of reasons Here are a few troubleshooting steps you can try: Close and re-open the Universe App Ensure you're...