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Troubleshoot

Learn to identify and fix common issues on your own. If you need additional help you can email us at [email protected].

1 author20 articles
How to ensure your Universe app is up to dateWe are constantly working to improve Universe with new features, bug fixes, and small improvements. We release updates to Universe nearly ...

Errors

Error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1202.)If you see the error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1202.) this means Apple is not able to establis...
Unable to connect to Universe ServersIf you see an error connecting to Universe and your internet connection is working, there is likely a problem with the connection between ...
Error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1003.)If you see the error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1003.) this means your Apple device is having t...
Error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1009.)If you see the error: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1009.) this means your Apple device has disconn...
Error: Root Configuration Error - External Domain SetupWhat does this error mean, and how do I fix it? GoDaddy and other domain hosts do not allow you to change the root domain configuration fo...
Error: com.apple.AuthenticationServices.Authorization Error Code 1000This error may occur if something went wrong when authenticating using Sign in with Apple Error Code 1000 for Sign in with Apple refers to...
Error: Error Publishing Site: Unknown or invalid refresh token.What does this error mean, and how do I fix it? If you're getting this message, it means that there may have been an authentication error ...
Error: The certificate for this server is invalidIf you see an error mentioning an invalid certificate while using the Universe App this means Apple is not able to establish a secure conn...
Error: Error Publishing Site: No error or credentialsWhat does this error mean, and how do I fix it? If you're getting this message, it is signaling that there may be an issue with your curre...
Error: Unable to find record with IDWhat does this error mean, and how do I fix it? If you're getting this message, it means that there was an error initially saving the page...
I'm getting a CloudKit error. What does this mean and how do I fix it?Updating the app should help! Universe 3.38.0 was the first version of the app that doesn't reply on Apple's CloudKit as a backend ser...
Why Are My Photos & Videos Not Showing In The App?You'll need to make sure the app can access your photos Since the introduction of iOS and iPadOS 14, you're required to grant apps more p...
I'm Experiencing Issues With the Universe AppLet’s get you back to creating! In general, we always recommend: Trying again! It could be a temporary hiccup. Checking that your device ...