This can be due to a number of reasons

Here are a few troubleshooting steps you can try:

• Close and re-open the Universe App
• Ensure you're connected to the Internet
• Check that you're using the right URL for your site
• Remove your device from Low Power Mode

🌟 If you’re still having trouble, please chat with us in the Universe App with a screenshot of the error you are seeing or shoot us an email to help@onuniverse.com and we will be happy to investigate and troubleshoot the issue with you.