Sorry about the issue you’re experiencing.

There may be a number of issues going on if you are unable to access your website through the app.

Here are a few troubleshooting steps to try:

• Check that you're logged in with the same Apple ID you used to create your site
• Ensure that you have a strong Internet connection

🌟If you’re still having trouble, please send us a screenshot if you see an error message or a brief description of the issues you are experiencing. You can reach us in the Universe App by tapping get help or by emailing help@onuniverse.com. We will be happy to investigate and do some additional testing.