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Universe Help Center

I'm Experiencing Issues With the Universe App

Braley Bullard
  • Updated

Let’s get you back to creating!

In general, we always recommend:

  • Trying again! It could be a temporary hiccup.
  • Checking that your device and your Universe App are up-to-date.
  • Make sure your device is not in Low Power Mode.
  • Ensuring that you are using the same Apple ID to access the app that you used when you first joined Universe.

🌟If you’re still having trouble, please send screenshots of the error(s) you see, and a brief description of what you were attempting to do when receiving the error to help@onuniverse.com or in a chat in-app. We will be happy to investigate and troubleshoot the issue with you.