Let’s get you back to creating!

In general, we always recommend:

• Trying again! It could be a temporary hiccup.
• Checking that your device and your Universe App are up-to-date.
• Make sure your device is not in Low Power Mode.
• Ensuring that you are using the same Apple ID to access the app that you used when you first joined Universe.

🌟If you’re still having trouble, please send screenshots of the error(s) you see, and a brief description of what you were attempting to do when receiving the error to help@onuniverse.com or in a chat in-app. We will be happy to investigate and troubleshoot the issue with you.