What is a Dispute?

If you accept debit and credit card payments, you’ll likely have to deal with chargebacks, disputes, or inquiries. A dispute/chargeback occurs when the cardholder directly contacts their card issuing bank to contest a charge on their credit card statement. Reasons for this could include:

-The card details were used without their authority (i.e. fraud)
-The cardholder contacted the merchant for a refund but didn’t get a response
-The goods/service provided were not as described

Disputes are a part of the risk of running a small business and having an online store. Online commerce has made it easier for businesses to reach wider markets with lower overheads than ever before.

It’s relatively straightforward to set-up a store with Universe and instantly start selling to your target audience!  While the promise of making it big online is exciting, it’s important to understand the risks involved and how to best protect yourself from online fraud and losses to your business. This includes making sure that you’re able to fulfill any and all orders that are purchased through your Universe site.