How can you ensure your evidence is strong enough to win a dispute? 

• Keep records of all your communications with your buyers: Emails, Instagram DMs, Facebook Messages.  Avoid using services like Snapchat, where records are not retained.  
• Make sure to send your buyers shipping information or confirmation of digital delivery and keep a record of shipping/tracking information. 
• Take photos of physical products before mailing or delivering the item. 
• When shipping, consider using proof delivery/signature required. 
• If you have a “No Return” Policy, make sure it’s highlighted on your site so customers are aware.