Account & Billing
Manage your account, change your plan, and get help with common issues or billing questions.
By Braden1 author45 articles
Creating an Account and Signing In to the Web AppIf you're having trouble creating or signing into your account, we've got your back.
When you first launch Universe, you'll be asked to c...
What happens to my Universe Pro subscription if I delete my account?You'll need to cancel your subscription along with deleting your Universe account. Apple subscriptions are not automatically cancelled.
W...
I deleted my account, do I need to cancel my subscription separately?Deleting your account with Universe will not cancel your subscription.
You will need to make sure to cancel your subscription with Apple ...
I deleted my Universe account. Can I get it back?There is no way to recover a deleted account or the content found within
Whenever you delete a Universe account, all data is removed from ...
What happens when I delete my Universe account?All of your information is removed from the Universe servers
Whenever you delete your Universe account, all of your information is fully d...
I have a merchant balance, can I delete my account?If you have a balance in your merchant account, you will not be able to delete your account.
Merchants who have a balance or pending sale...
Univer.se Community GuidelinesUniver.se Believes
Everyone should be able to create the web. Univer.se believes in empowering everyone to build the internet. We be...
I received an email from Univer.se — is it legit?Check to see if an email you received really came from us.
From time to time, we may reach out to creators via email. If you received an e...
How can I delete my account?You can fully delete your account from the Edit Profile section in the app
Deleting your account is permanent. By deleting your account, y...
What is a Universe username?Every Universe website comes with a free subdomain that looks like yourname.univer.se. Sometimes this has been referred to as a username. ...
What are the password requirements?When creating an account with an email/password on Universe, you'll need to make sure you meet some requirements.
All accounts created usi...
How do I know which login method I used?How to find out if you signed up using Sign in with Apple or email/password
Universe currently supports two authentication methods - Sign ...
How do I logout?Head over to your profile
Beginning in Universe 3.40.0, you now have the ability to logout of the app.
To logout, follow these simple ste...
Can I Get Featured on Univer.se Explore?Yes! Simply reach out to us!
The Univer.se Explore page is where we feature sites from creators just like you! We feature a wide variety ...
How do I login or make an account?Universe allows you to use sign in with Apple or an email/password.
Whenever you first launch Universe, you'll be asked to create an accou...
Can I use multiple devices?Short answer: Yes!
As long as your devices are using the same authentication method (Sign in with Apple or email/password), your sites wil...
Universe Plans & Features BreakdownWe’re excited to introduce our updated range of plans designed to meet your diverse needs, whether you’re just starting out or looking to ...
Upgrade your site planAll Universe websites come with everything you need for a completely custom, professional website. When you’re ready upgrade your site unl...
Universe subscriptions from web.univer.seweb.univer.se does not yet have a section to cancel your subscription directly. However we understand plans change and we are happy to hel...
How do I use a promo code for Pro on the Web Editor?Use a promo code for Universe Pro when upgrading on the web
If you received a promo code for Universe Pro, you're able to apply this code ...
How do I manage my Univer.se Pro Subscription Purchased on the web?Reach out to our Support Team to manage your subscription if you purchased it on the web.
You're now able to purchase Univer.se Pro direct...
I deleted my site. How can I restore the subscription and domain?If you deleted a site and need to restore the domain, follow the steps outlined below.
To restore the subscription and domain, you'll firs...
How To Tell If A Site Has Universe Pro Or NotEasily check if your site is attached to a Universe Pro subscription
To check if your site is Pro:
Tap on the Pro tab in the bottom nav...
Is there a trial period when I upgrade to a paid subscription?Want to try before you buy?
Universe is available to use for free indefinitely. No limits like 7 days to find out if Universe is right for...
How does my Universe subscription work?Universe Pro subscriptions are the full-access tool for everything Universe
Universe uses your iTunes account and the Apple App Store to h...
When do I get charged for my Pro subscription?Your billing period will depend on the subscription duration you choose.
Monthly Subscription
You will be charged immediately for your f...
I have multiple sites - can I have different subscription types?If you are using the iOS app, you can have any combination of subscriptions.
Free, Pro Monthly, Pro Annual, and Domain+ subscriptions can...
I Signed Up for a Second Paid Site and I Was Double-ChargedDon't worry! You didn't get double-charged
💵 Paid Subscriptions Only
The way that Apple manages subscription changes is a bit confusing an...
How do I cancel my Universe subscription?You can turn off renewal for your subscription at anytime. The steps necessary depend on which platform you were using when you purchased ...
What is Univer.se Pro?Our subscription service for access to premium features!
Univer.se Pro is a subscription service that unlocks all of our premium features....
What happens to my site if I cancel my Pro subscription?💵Pro Subscribers Only
When you downgrade your subscription a few things happen. Your site won't be deleted, but:
You lose access to your ...
How do I get a refund for my subscription?Refunds for Site PlansWe do offer prorated refunds for the remaining portion of your site plan if it was purchased or renewed recently.For...